After placing your order, you may click the "My Account" link at the top right hand side of our site or go to the account login page to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
If you feel that you have received the wrong product, please contact customer service. and keep your invoice as we will require it.
Click the "My Account" link at the top right hand side of our site or go to the account login page to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "My Account" link at the top right hand side of our site or go to the account login page to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service for assistance.
Once you connect with Customer Service we will be better able to review your order. Our Pack Protection Policy ensures the perfect pack every time. We will examine our scan logs as well as our packing station cameras to determine if an item was missed during the pack. Our Customer Service Team will reach out to you right away with the results.
1) Click the "Login / Signup" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Click the "My Account" link at the top right hand side of our site or go to the account login page. Under the login box you'll see a link that says "Recover Password". That link will send an email to you with your password. For more detailed instructions on how to recover/reset your password please click HERE.
Free Shipping on Orders $99 or More: Canada Post, Purolator or UPS delivery - Add $99 or more worth of items into your cart (before taxes, fees & after discounts/promo codes), smaller orders are charged a flat rate $9.95*.
Rural/Remote areas: Certain locations (as deemed by each individual carrier) do require additional shipping charges at. These areas do not qualify for flat rate shipping or free shipping. If this is the case, we will email you before shipping your order.
No we only ship within Canada and the USA
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Tracking numbers are assigned as soon as the order is ready to be picked and packed in our warehouse. However, the tracking number is only active after your carrier picks up and scans the package into their system. We need them to pick up your package to show true movement of your package. Essentially it is in limbo until they pick up the parcels at our warehouse. You will most likely receive a true status after 8pm of the day you received notification.
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
To Price Match
Please make sure you have the following information before contacting us so that we can assist you as quickly as possible!
Go through our Contact us form and indicate the following:
- The complete URL (web address) of product page on the competitor's website.
- Details of the product name, brand and product
- Details of the price difference (including discounts, shipping, and other fees, if applicable).
- Must be the same product and in stock on website you are trying to match
- A Canadian website in CDN$
Please note: We will not price match after the order has been shipped. Expired and short-dated items do not qualify.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing & Billing
Yes, all orders are subject to 5% GST, 9.975% QST or 13-15% HST.
Click the "My Account" link at the top right hand side of our site or go to the account login page to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Your credit card will be charged within 24 hours prior to shipment of your item(s).
After adding items to your cart, and proceed to checkout enter your coupon code before selecting your shipper.
Yes, we do! Stores typically order from us and we frequently sell to customers who like to stock up on a great deal. For larger orders we would need to know if your establishment has a loading dock. If you would like to order in bulk please contact us first to ensure the expiry dates are sufficient for your needs. We will not issue refunds or except returns on products that are ordered in bulk and have not first been date checked.
To add an order note please click on the Cart icon in the upper right corner then click VIEW CART.
Do NOT select Checkout.
Once you View Cart you will see your Total in the upper right hand corner.
Under that is ORDER INSTRUCTIONS.
Click on that and you will be able add order notes.