Refund Policy

Please contact us for returns.  We will not refund orders unless we are first contacted.  This allows us the opportunity to review the problem and determine how best to address the issues. Please be sure to include your order number in all correspondence.

Returns must be made within 30 days of purchase & products must be sealed. A refund will be issued less the ACTUAL postage incurred by us by the courier, whether the order was over or under $99 AND the return postage incurred to us by the courier.  Your return is also subject to a 15% restocking fee

Note: ALL SALES are FINAL with any Clearance products sold. No returns will be accepted

For any damages or claims, please retain the shipment and packaging for inspection for a period of 30 days. Failure to retain the shipment and packing for inspection may result in the claim being denied.

Partial Returns: should the order fall under $99, standard postal rate of $9.95 + tax (Canada Post), $12.95 + tax (UPS) or $9.95 + tax (Purolator) or $9.95 + tax (FedEx) will be deducted from the refund.

Order Discrepancy: Our goal is to ensure you receive your order quickly and 100% accurate. If you find an error with your order, please contact us within 48 hours of receiving your package. Please ensure you keep your invoice that contains your full order details.

Bulk Purchases: If you would like to order in bulk (2 or more of the same item), please contact us first to ensure the expiry dates are sufficient for your needs. We will not issue refunds or except returns on products that are ordered in bulk and have not first been date checked.

Cancelled Orders:  If your order is cancelled (potential fraud detected, USA order with ephedrine, etc.) your funds will be refunded immediately.  However, it may take up to 7 days for your financial institution to release your funds.  This process is automatic, and we have no control of when your funds will be returned to you within the 7 days.

For any product claims submitted through SupplementSource.ca, we will not reship items as postage is not covered by the manufacturer. Alternatively, you may submit your product claim directly to the distributor/manufacturer.

**We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Website, we will provide you with an opportunity to place an order at the correct price.

Please contact us at customerservice@supplementsource.ca or call 1.866.980.5326